Have technical questions or need support for your physical security installation?
View support portal instructions
Want to access technical documentation and software downloads for our physical security products?
Request a license code – it’s fast and easy.
Are you using new server hardware with an existing Coda Video (HxGN dC3 Video) installation? In this case, please generate a new product ID in the Support portal. Please log-in or register there to initiate the process.
Are you using new server hardware with an existing Ocularis installation? In this case, please generate a new product ID in the Support portal. Please log-in or register there to initiate the process.
If you didn’t receive a license code for your new Coda Video (HxGN dC3 Video) software, you can request one by filling in the form below.
The product ID necessary to issue your license can be found in the Coda Video (HxGN dC3 Video) client software. Please navigate to the menu option “Info – Product ID.” Next, copy the character string displayed there and insert it into the form below in the field named “Product ID.”
Note: Do not use any non-Latin or special characters when filling out the form. Fields marked with a * are mandatory.
Have you updated an existing installation without modifications in the hardware? Have you expanded your system or lost your license code? In these cases, you can simply request a new license code. To do this, please send us the installation number (INR) of your Coda Video (HxGN dC3 Video) server.
Note: The license code will be sent to the email address stored in our systems. Do not use any non-Latin or special characters when filling the form. Fields marked with a * are mandatory.
"*" indicates required fields
In case you didn’t receive a license code for your new Hexagon software, you can request one by filling in the form below.
The product ID necessary to issue your license can be found in the client software. Please navigate to the menu option “Info – Product ID”. Next, copy the character string displayed there and insert it into the form below in the field named “Product ID”.
Note: do not use any non-latin or special characters when filling the form! Fields marked with a * are mandatory!
Have you updated an existing installation without modifications in the hardware? Have you expanded your system or lost your license code? In these cases you can simply request a new license code. To do this, please send us the installation number (INR) of your Octave server.
Note: The license code will be sent to the email address stored in our systems. Do not use any non-latin or special characters when filling the form! Fields marked with a * are mandatory!
